Historical Bot Benchmark

• ✓ MOQ — implied no MOQ (supplier said “直接下单就可以”)
• ✓ Price — got sample price (25 RMB incl. shipping) and bulk price (16.5/pc for 500)
• ✗ Lead time — never explicitly asked or obtained
• ✓ Packing specs — got single cup weight (700g), asked about bulk carton specs but supplier was vague
• ✗ Sample terms — treated quantity-1 as sample correctly, got price, but didn’t ask about sample lead time
• ✓ Customization — confirmed customization is possible (“可以定制”)

Achieved: 4/6 → Partial

Bot asks mostly one question per message, but message 14 packs an example into the question (“请问这款产品支持定制吗（比如加印Logo）？”). 1 borderline violation → Partial

28 messages total, 14 bot messages. Conversation continued long after price was confirmed — bot kept asking incremental questions when these could have been more efficiently sequenced. Also continued after the handshake emoji. 14 bot messages + wasted turns → Fail

Bot only stated information the supplier provided. No fabrication detected.

Lead time missing and packing specs are vague → Partial

Supplier sent “商家长时间没有回复” platform notification. Bot waited then followed up cleanly.

Polite and Chinese, appropriate tone. However: repetitive “好的” openers, formulaic feel. Reads like a competent but obvious bot.

Supplier sent packing info as an image (not text). Bot said “好的，收到” but didn’t extract or follow up. When supplier was vague about carton specs, bot didn’t push — just moved on.

SR was a sample inquiry, no customization branch needed.

Bot accepted ¥16.5 for 500 pcs without any negotiation attempt.

• ✓ MOQ — implied 1000 pcs (supplier can order from brand)
• ✓ Price — page price with 9–9.5折 discount
• ✓ Lead time — “正常周期也是一周”
• ✗ Packing specs — never asked
• ✗ Sample terms — never asked

Achieved: 3/5 → Partial

Bot consistently asks one question per message throughout. Good discipline.

28 messages, ~12 bot messages. Bot sent a redundant message asking for recommendations AFTER the supplier already recommended #08 and #10. Also kept asking about price in different ways. 12 bot messages with 2+ wasted turns → Fail

Bot asked “请问最终的含税出厂单价是多少？” — mentioning tax when the supplier never brought it up. Contradicts rule-no-tax-mention. Minor but noted.

Price is not a concrete number (page price × 0.9 or 0.95), packing missing → Partial

Supplier sent “1688官方客服” satisfaction survey. Bot ignored it and waited for real response. Correct.

Handled the discontinuation well — adapted to alternatives. But asked redundant questions about price format and “含税出厂单价” is slightly robotic.

Supplier rejected #09 (discontinued). Bot recovered by asking for alternatives — good. But when told #08 and #10 were ALSO discontinued with low stock, bot didn’t probe further (e.g., “what colors DO you have in stock?”). Accepted and moved on.

No customization in this SR.

Bot asked about discount tiers but didn’t actively negotiate. Accepted the 9–9.5折 without countering.

• ✗ MOQ — never explicitly asked (just said “100个”)
• ✓ Price — ¥86/pc for 100
• ✓ Lead time — 15 days after order confirmation
• ✗ Packing specs — got single bag dimensions (32×12×15cm, 560g) but never got carton specs
• ✗ Sample terms — never asked

Achieved: 2/5 → Partial (borderline Fail, but price and lead time are the two most important)

2 violations: one message answered two supplier questions + asked one (loaded), another asked a similar question twice. 2 violations → Partial

29 messages, ~14 bot messages. Bot spent 8+ messages trying to get carton packing specs from a supplier who clearly didn’t have standard specs. Should have accepted the single-unit dimensions and moved on. Major turn waste.

No fabricated information.

Only 2 clean data points (price, lead time). No carton specs despite 8 messages trying. Cannot construct a usable supplier card → Fail

No auto-responses in this conversation.

Polite and adapted to responses. However, repeated packing-spec questions read as persistent and inflexible — a human would have pivoted after 2 attempts.

Supplier didn’t reject — they were vague about packing. The bot’s inability to pivot is more of an E3/E7 issue than E8.

No customization in this SR.

Accepted ¥86 without any negotiation.

• ✓ MOQ — 1000 pcs for single-side coated with logo
• ✓ Price — ¥0.42/pc for 1000, standard four-color printing
• ✓ Lead time — 7–15 days (printing factory resumes after Lantern Festival, estimated mid-March)
• ✓ Packing specs — 1000 pcs/carton, 62×50×48.5cm, 18kg
• ✓ Sample terms — not explicitly asked but 1000 MOQ is the entry
• ✓ Customization — confirmed logo printing feasible, got spec and pricing

Achieved: 6/6 → Pass

1–2 borderline violations: asked for cup height/diameter after goals complete, re-asked about 12oz price after supplier sent price table image.

30 messages, ~12 bot messages. Mostly efficient but asked for cup height and bottom diameter AFTER all goals were achieved — unnecessary final turn. 12 bot messages with 1–2 wasted turns → Partial

All stated facts trace to supplier messages.

All data is numeric, specific, and directly usable. MOQ: 1000 pcs. Price: ¥0.42/pc. Lead time: 7–15 days. Packing: 1000 pcs/carton, 62×50×48.5cm, 18kg. Customization: logo confirmed, four-color.

Supplier sent “1688官方客服” satisfaction survey mid-conversation. Bot ignored it and continued. Correct.

Bot sounds natural — good Chinese, appropriate tone, smooth transitions. “都清楚了。非常感谢您的耐心解答！” is a natural close. No robotic markers.

No rejections in this conversation.

Bot asked about logo printing from the opening message. Got MOQ for custom (1000), price for custom (¥0.42), confirmed four-color printing, confirmed spec. Navigated customization branch competently.

Accepted ¥0.42 without negotiation.

• ✓ MOQ — no MOQ, in stock
• ✗ Price — not asked
• ✗ Lead time — not asked
• ✗ Packing — not asked
• ✗ Sample — not asked

Achieved: 1/5 → Fail

Only one bot message with one question.

2 bot messages. But efficiency is meaningless when nothing was collected.

Nothing to hallucinate.

Only MOQ collected. No usable supplier card.

No auto-responses.

Opening was fine but conversation just stopped. A competent buyer would follow up.

No rejection.

No customization needed.