Mon
24
Tue
25
Wed
26
Thu
27
Fri
28
Sat
29
Sun
30
Mon
31
Tue
1
Wed
2
Thu
3
Fri
4
Sat
5
Sun
6
Mon
7
Tue
8
14
Recordings
~4.4h
Total Audio
11
GDrive Uploads
3
Uploaders Active
4
Client Meetings
7
Internal Meetings
8
Apr
Exec Lunch — Eric × Bob
Upcoming
Meeting Prep
Follow-up Checklist
Capabilities
Auto-generated pre-meeting brief for Eric:
Key deliverable: March data reports for VK — per-brand reports, competitor intel, 掃街榜. VK asked directly in WA. Must be ready for this lunch.
Commercial: First invoice still unsent. $21K HKD/mo. Payment deferred from Mar to Apr. Bring up timing.
Pilot 1 update: GDrive recording flow connected. 3 meetings transcribed. Audio quality approved. SOP for naming/cadence in progress.
Pilot 2 update: Servicing dashboard V2 shipped and reviewed by Bob. 59 accounts tracked. 利景酒家 brand report live.
Open ask: 高德 backend access (mp.amap.com) for competitor intelligence automation.
"真正的高級版的CS是什麼呢？不定期，突然之間見到你條數升了，我就發訊息給你"— Bob, kickoff meeting Mar 25
Post-meeting automation will generate this checklist from the recording
Send March data reports to VK (per-brand + competitor)
Eric
Send first invoice — $21K HKD
Eric
Confirm recording SOP with Hans/Veaky
Eric
Secure 高德 backend access from VK
Bob/VK
Capabilities relevant to this meeting context
Brand Performance ReportsActive — primary deliverable for this meeting
Client Servicing IntelligenceActive — demo V2 dashboard
Competitor IntelligenceBlocked on 高德 access — discuss with Bob
📁 Google Drive
11 synced from 3 uploaders (Veaky, Hans, Yoyo) · 6 person folders connected · latest upload today
Connected
2
Apr
W Office Internal — Hans Lau
TranscribedActions
Summary
Actions
Capabilities
W Office weekly ops sync. Hans reviewed current pipeline, client follow-up status, and upcoming site visits for the week.
Client pipeline: 3 deals in progress, 1 pending signature, follow-up needed on 2 overdue proposals.
Follow up on overdue proposals (2 clients)
Hans
Schedule site visit for pending deal
Hans
Meeting TranscriptionProcessed · Cantonese
Action Extraction2 actions identified
31
Mar
大江户日本料理 — Client Meeting · Hans Lau
TranscribedActions
Summary
Actions
Capabilities
Client visit to 大江户日本料理. Discussed Amap listing optimization, current performance metrics, and upsell opportunity for 推廣通 campaign.
Upsell potential: Client showing interest in 推廣通 boost. Current exposure metrics trending up — good timing for pitch.
Send 大江户 performance report with upsell recommendation
Hans/Eric
Prepare 推廣通 proposal with projected ROI
Eric
Meeting TranscriptionProcessed · Cantonese
Client Servicing IntelligenceMatched — account in servicing dashboard
Brand Performance ReportsCan auto-generate report for this client
31
Mar
Amap Meeting with Lizz — Veaky
TranscribedKey Points
Summary
Transcript
Capabilities
Pricing discussion: Amap platform 加價 pending internal review. Transition period pricing confirmed — no disruption to existing deals.
Contract: Next step is signing the 2026–2027 fiscal year contract. Deposit being arranged and expected to clear same day.
少次化 review: Results expected tomorrow — all requests submitted together for batch approval.
[02:30] 張副總這一塊會有一所有所加價因為我為什麼沒有現在告訴你標準呢是因為我們今天還有一個評審會就是他們要非常明確的OK了我才告訴你不然我怕他們有調整所以現在我們的過渡期應該沒有太大的問題如果我把之前的連鎖的折扣已經推出去嗯没问题的一定会比过渡期...
[10:30] ...因为所有抗议是一起上报的OK然後我們保證金我們在安排當中所以今天應該會過你們這邊所以應該沒太大問題所以下一步我們就要簽206年到27年那個財年的那個...
Cantonese · ASR validated across 3 providers
Meeting TranscriptionProcessed · Cantonese + Mandarin mix
Action ExtractionContract signing, deposit follow-up detected
31
Mar
W Office Internal — Hans Lau
Transcribed
Summary
Capabilities
Internal ops sync at W Office. Team alignment on weekly priorities, client visit schedule, and handover status.
Meeting TranscriptionProcessed · Cantonese
30
Mar
Monday 大會 — Yoyo + Team
TranscribedKey Points
Summary
Actions
Capabilities
Weekly all-hands. Reviewed client portfolio status, upcoming renewals, and distribution of AS tasks across team members.
Flagged: 2 accounts showing declining engagement — potential going-cold signals. Team to prioritize proactive outreach.
Report review: Monthly reporting cadence discussed. March reports due for multiple brands.
Proactive outreach to 2 declining-engagement accounts
AS Team
Complete March reports for assigned brands
All
Update client contact info for 3 transferred accounts
Yoyo
Meeting TranscriptionProcessed · 48 min Cantonese
Client Servicing IntelligenceCross-referenced with servicing dashboard — 2 going-cold matches
Action Extraction3 actions tracked
30
Mar
荷里活冰室 — Yuki Handover · Yoyo
TranscribedKey Points
Summary
Actions
Capabilities
Account handover from Yuki. Full walkthrough of 荷里活冰室 client history, current 推廣通 status, reporting cadence, and relationship notes.
Risk flag: Bob's pain point in action — staff turnover breaking client relationships. This is exactly the handover scenario where AI institutional memory adds value.
Client context transferred: Budget status, past performance data, key contacts, and communication preferences all captured.
Update 荷里活冰室 PIC in servicing dashboard
Yoyo
Send handover summary to new account owner
System
Schedule intro call between new PIC and client
Yoyo
Meeting TranscriptionProcessed · 58 min Cantonese
Staff Turnover HandoverLive use case — institutional memory preserved
Client Servicing Intelligence荷里活冰室 account context ingested
30
Mar
六公館 — Client Zoom · Hans Lau
TranscribedActions
Summary
Capabilities
Quick Zoom with 六公館 client. Status check on current Amap listing performance and upcoming renewal discussion.
Meeting TranscriptionProcessed · Cantonese
Client Servicing IntelligenceMatched — account in servicing dashboard
30
Mar
Citibank Meeting — Veaky
TranscribedKey Points
Summary
Transcript
Capabilities
Citibank special services integration. Discussed 特色服務 — coupons, poster management, and keyback features for client engagement.
Platform features: 優惠券 distribution tied to location visits, 海報管理 for promotions, emoji-style button interactions for customer response workflows.
[02:00] 例如我們打過給原地方可能去了我們的區域有些優惠券可以給的這樣的話就可以放回去是嗎?是的,沒有理解錯特色服務OK的,因為我看到匯豐那邊也有的海報管理和不要太長我想問剛才的特色到那裏...
[...] 本身的Keyback你那邊會不會有一些罐頭的按鍵可以用?還是沒有的?對於客戶說來我們通常都會上去找一些會有類似Emoji感應的按鈕,但同時連會接文字的服務
Cantonese · ASR validated
Meeting TranscriptionProcessed · Cantonese
Action ExtractionPlatform feature setup actions detected
30
Mar
荷里活冰室 交接 — Hans Lau
TranscribedActions
Summary
Capabilities
荷里活冰室 account handover (Hans side). Complementary to Yoyo's session — Hans covering sales history, contract details, and relationship dynamics.
Institutional memory captured: Two separate handover sessions (Yoyo + Hans) for the same account, giving 360° context that survives staff changes.
Staff Turnover HandoverLive use case — dual-perspective capture
Meeting TranscriptionProcessed · Cantonese
30
Mar
公司周會 — Veaky (2 parts)
TranscribedKey Points
Summary
Actions
Capabilities
Company weekly meeting (2 parts). Full team alignment on client servicing priorities, report deadlines, and operational issues.
Servicing review: Discussed 推廣通 budget status across accounts, identified clients needing urgent attention before month-end.
Team assignments: Account distribution reviewed, new client onboarding tasks allocated.
Check 推廣通 balance for 5 priority accounts
Veaky/AS Team
New client onboarding docs for 2 signed accounts
Veaky
Meeting TranscriptionProcessed · 29 min across 2 recordings
Client Servicing IntelligenceBudget alerts cross-referenced
Action Extraction2 actions tracked
25
Mar
Kickoff — Bob, Yoyo, Keany
TranscribedKey Points
Summary
Transcript
Actions
Capabilities
Two pilots agreed: (1) Meeting prep & followup for sales staff; (2) Account servicing intelligence from 高德 + WA data.
Bob's thesis: AS and Sales are a linked loop — good servicing data at the right emotional moment drives upsells. The 推廣通 budget depletion problem is the #1 pain: clients run out of ad budget, AS doesn't notice in time, client turns negative.
Data handoff: Veaky sent 5 xlsx files immediately. WhatsApp already connected (bob-1, 4,412 msgs). Google Sheet with 19 tabs accessible.
Pain points: Manual reporting, sales intel gaps, staff turnover breaks client relationships, no bridge between Sales ↔ AS data.
Cadence: Weekly sync starting ~Apr 1. Payment deferred to April.
"如果要求一個同事真人去做這件事，是很恐怖的，replicate不到"— Bob on why AI is needed for timely alerts
"closingrate和約出來的heatrate是解決這個問題的"— Bob on the upsell loop depending on AS data
[00:00] AS人手就唔好做唔到咁多嘢㗎喎但係Monthly係Record行嘅我哋係資格就會send呢個Monthly嘅即係佢哋嘅機能係貴到想你提升支持人最緊要做就係即刻收咗KeyAccount咁樣你係KeyAccount幾多個呀？幾十個...
[05:00] 新價值就是令到客戶持續有個開心嘅環境嘩！升喎！升喎！正面喎！正面喎！我係要做到呢個目的而達到呢個目的之後呢...
[10:00] 我們嘗試用人性化的方法來解決但這部分我們是接受的好像要說一次他才會明白...
[15:00] 它是用DataString來計算答案的...
4 segments · Cantonese + English · Segmented pipeline with manual cleanup
Extracted from meeting — auto-tracked in action board
Veaky to send data pack (5 xlsx files)
Veaky ✓
Set up Google sharing for recording uploads
Bob ✓
Connect WhatsApp channels (DDL, GingFood)
Eric ✓
Build per-client servicing dashboard from Veaky's pack
Eric ✓
Get 高德 backend access (mp.amap.com QR scan)
VK
Weekly sync cadence — first check-in ~Apr 1
Eric/Bob
Capabilities activated or identified from this meeting
Client Servicing IntelligenceActivated → V2 shipped Mar 28
Brand Performance ReportsActivated → 利景酒家 report shipped
Meeting Prep & FollowupActivated → GDrive pipeline live
Competitor IntelligenceIdentified → needs 高德 backend access
推廣通 Budget AlertsPain point surfaced → not yet built
Staff Turnover HandoverPain point surfaced → future capability
25
Mar
Full Team Kickoff — Bob, Yoyo, Keany + Team
TranscribedKey Points
Summary
Transcript
Actions
Capabilities
Bob's three-value framework: 技術價值 (Technical value — speed, accuracy), 情緒價值 (Emotional value — client feels cared for), 優勢價值 (Advantage value — intel competitors don't have).
Core insight: "The high-value CS move is unexpected, timely alerts that hit during the emotional high." Mechanical weekly updates become noise.
WhatsApp already connected — Eric's AI system reading all Hopeman group chats. Bob demonstrated live to team.
Sales intel vision: Before meeting a client, sales gets auto-generated brief — nearby competitors already on Amap, recent data, district trends. "5 stores on the same street are already signed — why aren't you?"
Post-meeting recording: Team to record client meetings via phone → upload to Google Drive → AI transcribes + extracts actions. Bob: "Even the voice recording on the way out has value."
"真正的高級版的CS是什麼呢？不定期，突然之間見到你條數升了，我就發訊息給你"— Bob on emotional value in servicing
[00:00] 整個過程不說又簡單,但做的都要用上經驗和技巧因為經驗客之後,開源程序會不斷重新輸入文字...
[05:00] 這些我接受的,但如果AIAgent可以有這個智能體驗的話,這樣就很不錯了。Eric其實之前他回頭都在工作...
[10:00] 那些都是一些contacts... servicing即是你apply到一個agent去拿到一個contacts他們都幾可以任意幫你做到一大堆事...
[15:00–75:00] ...16 segments total, ~80 minutes of Cantonese discussion covering sales workflow, reporting SOP, 高德 data landscape, and team structure.
16 segments · Cantonese + English · Segmented pipeline · 17MB source video
Team to start recording client meetings
All ✓
Eric to build servicing dashboard from Veaky's data
Eric ✓
Bob to share Google Drive folders with Eric
Bob ✓
Eric to build sales pre-meeting intel brief (PDF/email at 9am)
Eric
Connect Meta/Facebook ad manager data
Eric
Meeting Prep & FollowupCore use case — "9am PDF intel brief"
Client Servicing Intelligence推廣通 alerts, engagement tracking
Competitor Intelligence"5 stores on same street" pitch enablement
Sales Pre-Meeting BriefRequested by Bob — auto-generated client + market context
Post-Meeting CRM UpdateAuto-fill from recording — reduce manual data entry
24
Mar
HKU Researcher — Cantonese Transcription Pipeline
TranscribedKey Points
Summary
Transcript
Capabilities
Pipeline recommendation: Do ASR first, then run LLM refinement passes. Don't treat transcription as one-shot output.
Research pointers: Look up UST / 科大 papers on Cantonese speech-to-text for sentence splitting and character handling.
Post-processing: Cantonese needs specific handling for sentence splitting and Cantonese-specific characters/wording.
Key takeaway: Value is in pipeline orchestration, not the base model. Split into stages and refine.
[00:00] 喂你好我叫Edward你好呀你好呀我叫Eric Professor Alex打電話給我...我記得那天的行動是很有趣的...我其實是那個建築師你自己可以設計你可以把線條分成幾個階段現在有很多LLM你可以再apply LLM去refine再反映出來...
[05:00] 有很多你想到的東西都做得到的東西但是其實那些研究就是反映了原來ABC不同的方法哪些會快些慢些或者哪些會盡些沒那麼盡...好啊拜拜!
2 segments · Cantonese · AssemblyAI retained after Whisper retry comparison
Cantonese ASR PipelineApplied — multi-stage pipeline now live
LLM Refinement PassApplied — post-ASR cleanup running
3-Provider ASR BakeoffCompleted — best provider selected